Returns policy - online consumer sales only
Please review the eBay site's return policies if you purchased items from us via eBay. Business clients, please get in touch.
This returns policy has no bearing on your legal rights in relation to defective or inaccurately described items.
All Products—Except Gaming PC Systems—are returnable.
You have a legal right to cancel your order for most online purchases within 14 days and receive a refund. Within 14 calendar days after the day after delivery, if you want to return any unsatisfactory items, you must notify us in writing. For further details, please see "I want to cancel my order." You have 14 days from the date of the last delivery if your products delivered in multiple batches on various days.
All accessories must be included, the device must be in "as new" condition, and it must not have been used, installed, or had any data input onto it. Returned products also need to be in their original packing.
You must also return any freebies that came with your order.
Our right to reduce your refund
Please be aware that if you managed the products in a way that would not be authorised in a store, we may lower your refund of the purchase (excluding delivery charges) to reflect any reduction in the value of the products. For instance, we are unable to resell a product at full price if you have opened the packing.
We reserve the right to lower your refund if you returned your item but did so after claiming any free software that came with it. This will represent the value of the free software that you got.
If you change your mind - Gaming PC Systems only
Within 14 days of delivery, you must send back your Gaming PC system to us if you decide you no longer want it. Gaming PC systems that are being returned must be in "as new" condition, include all accessories, and be in their original packing.
Please make sure that all data is deleted before returning your gaming computer if you have added any. We cannot promise that we will be able to completely delete your data.
When the right to change your mind does not apply
The option to adjust your perspective does not have any significant bearing:
• If the seal has been broken on any DVDs, Compact discs, memory cards or programming (counting games)
• If the silver strip on the rear of your Product Item Enactment Key card has been eliminated to some extent or totally harmed
• To unlocked earphones/headsets, for cleanliness reasons
• If you have asked that we request an item for you explicitly, and the item is not in that frame of mind of items we offer.
Refunding you when you have changed your mind
Whenever we have gotten the items back from you, we will give you a discount for the expense of the item (dependent upon any derivations set out in "In the event that you alter your perspective" above). Your discount will be by the strategy you utilized for instalment. You will accept your discount in something like 14 days from the day on which we get the item back from you.
The most extreme discount for conveyance costs will be the expenses of conveyance by the most affordable conveyance strategy we offer. For instance, if we offer conveyance of an item inside 3-5 days at one expense however you decide to have the item conveyed in something like 24 hours at a greater expense, then, at that point, we will just discount what you would have paid for the less expensive conveyance choice. If your request was qualified with the expectation of complimentary conveyance, no discount for conveyance will be made.
Kindly additionally note that charges for administrations that have previously been given, (for example, need assemble charges) will not be discounted.
If the returned item(s) influence any special markdown or offer this will be changed in your discount. Embellishments and special things are important for the request and should be gotten back to guarantee a full discount is given. Free games codes ought to be unused nevertheless covered up.
If products are faulty
All items are ensured against equipment deficiencies for a time of a year from the date of conveyance. Assuming a thing is broken if it is not too much trouble, return it to us with the goal that we can investigate and evaluate it. If it is not too much trouble, see "How to Bring Items back" underneath. Assuming the issue connects with brilliant or dull/dead pixels, kindly contact Client Administrations so we can exhort you further. This is on the grounds that not all pixel abandons is fundamentally viewed as flaws, and various producers have various polices corresponding to pixel absconds. All LCD shows sold at Microtech Computers Ltd stick to the ISO 13406-2 Norm according to pixel issues.
If it is not too much trouble, note that this assurance does not reach out to:
• surrenders that emerge because of fair mileage, harm brought about by you or one more client to the items (whether intentional or coincidental), or your inability to appropriately care for the items
• Where you utilize the item in a manner we do not suggest, or you do not adhere to our directions corresponding to the item
• where you have modified or changed the items without our earlier composed endorsement.
Any such harm, use, customization, or modification will discredit your guarantee.
The assurance likewise does not cover programming or blames that emerge because of the utilization of programming.
Before you return an item for testing, if it is not too much trouble, ensure that you have upheld your information. On the off chance that it is unimaginable to expect to fix the imperfection, your information might be lost.
Assuming you let us in on about the shortcoming in the span of 30 days of conveyance, and review and testing shows that the thing is defective, you have a decision of a full discount, or to have the item fixed or supplanted.
Assuming an issue emerges between 30 days and a year of the date of conveyance, again if it is not too much trouble, return the item to us with the goal that we can review and evaluate it. If flawed, it will be proportionate to fix it. Assuming that it is unbalanced to fix it, we will supplant it given the circumstances.
If it is impractical to offer a maintenance or substitution, or on the other hand assuming that after a maintenance or a substitution the shortcoming is not settled, you can decide to keep the item and get a halfway discount or return the item and get a full discount.
Now and again producers offer help direct to end clients. The principal justification for this is that they might want to guarantee that their clients get the most ideal help on their items. On the off chance that we allude you to a producer your issue will perpetually be managed a ton speedier.
PC frameworks and motherboard packs
Your freedoms are equivalent to set out in "Standard Items" above, with the special case that PC frameworks and motherboard groups are ensured for an exceptionally long time from the date of conveyance. Similar exemptions for this assurance as set out in "Standard Items" above additionally apply. Your welcome pack will contain subtleties of who to contact if there is an issue. If it is not too much trouble, give however enough data as could be expected to assist us with reproducing the issue.
If products are misdescribed
If the item does not meet its portrayal, if you let us in on in the span of 30 days of conveyance you can settle on a substitution or full discount (through your unique instalment technique), which we will process once we get the item back from you. If you let us in on following 30 days, you will be qualified for a substitution. If it is impractical to offer a substitution, or on the other hand on the off chance that after a substitution the misdescription is not settled, you can decide to keep the item and get a halfway discount or return the item and get a full discount.
How to return products
To restore items kindly acquire an RMA number from Client administrations on 0161 343 3748 You should encase the RMA with your return for us to discount it. For PC custom frameworks and motherboard packs, if it is not too much trouble, contact our PC outreach group on at email@example.com or on 0161 343 3748
For any items other than Gaming PC frameworks, assuming you are returning them since you have adjusted your perspective, you should return the items to us in something like 14 days of letting us know you never again need them. For Gaming PC frameworks, you should return the items to us in the span of 14 days of the date of conveyance.
The return is at your expense.
Assuming you truly do utilize your own dispatch, if it is not too much trouble, return your items to Microtech Computers 45 PENNY MEADOW, ASHTON UNDER LYNE, Greater Manchester, OL6 6HE. Your RMA number ought to be plainly noticeable on the external bundling to try not to any interaction delays.
While returning items to us (no matter what the explanation), it is your obligation to ensure that the items bundled appropriately (in a perfect world in the first bundling). Items ought to be gotten back with all adornments and documentation.
Sadly, we cannot acknowledge any profits where the chronic number or potentially other recognizing marks have been taken out. Without these, we cannot affirm that the item that is returned was bought from us.
Returning items that have been evaluated and are not faulty
If we evaluate a returned thing, and it is viewed not as broken, we will return the thing to you at your expense.
For clients situated external the UK, it is frequently not savvy for us to return a non-broken item to you, because of extra import and different charges we should pay. If so, we will furnish you with a full discount, yet we will deduct any conveyance costs that we covered when you returned the item to us for testing.
For PC frameworks, on the off chance that you disagree with the result of an examination, our PC outreach group might give you proof of the machine good to go through distinguishable media or testing logs. If you are yet not happy with the result of the review, kindly raise an objection with our grievances group. The grumblings group can be reached by messaging firstname.lastname@example.org
Damage in Transit
Assuming that any things were harmed on the way, we ask that you report it to us when sensibly conceivable and inside five working days. (This is the timescale inside which we should report harm to our dispatch accomplice). On the off chance that the things are noticeably harmed on receipt, if it is not too much trouble, deny the conveyance and reach us to tell us. Kindly return the items as set out in "How to bring items back" above. You can settle on a substitution or full discount (by means of your unique instalment technique), which we will process whenever we have gotten the items back from you.
Item Missing or Incorrect Item
On the off chance that there is a thing missing from your request or unacceptable thing has been sent, then kindly contact Client Administrations on 0161 343 3748 at the earliest opportunity, and we will put forth a valiant effort to determine the issue.