Fair Customer Treatment is the cornerstone of our company. We want to make sure that: 

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• Customers may feel comfortable doing business with a company that values treating them fairly.

• The goods and services we offer are geared toward specific consumer segments and are intended to fulfil their demands.

• Before, during, and after the point of sale, consumers receive clear information and are kept properly informed.

• When customers receive advice, it is appropriate and considers their circumstances.

• Consumers are given items that live up to the expectations we have set for them, and the related service meets both those expectations and an acceptable quality. Customers are not subjected to unjust post-sale obstacles when submitting a claim or lodging a complaint.

 

At Microtech Computers Ltd, we take great pleasure in our upfront, sincere sales approach and top-notch customer service, which ensures that clients are handled properly. The culture that is essential to our company is reflected in these words. We are aware that in order to accomplish this, we must:

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• Invest in the education and training of our employees to ensure that they are knowledgeable and committed to providing each client with fair treatment.

• Make sure that any advice offered is in the best interests of the clients.

• Evaluate our offerings on a regular basis to make sure we can fulfil changing needs.

• Give our employees the tools they need to guarantee that any issues a consumer raises are handled right away.

 

Through regular evaluations of individual performance, comparisons of performance to quality standards, and internal audits, we continuously review our capacity to meet these requirements.

 

Vulnerable Customer Policy

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This policy's goal is to make sure Microtech Computers Ltd. treats its most vulnerable clients equitably.

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For the purposes of this policy, vulnerable customers are current or potential clients whose circumstances or level of ability necessitate that we take further care in how we sell and offer our services to make sure they are not adversely affected in any manner.

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Because our employees are educated to spot vulnerable clients, we can go above and beyond the call of duty to help. It is not always possible to identify these traits, though. As a result, if you think you could qualify as a vulnerable customer, please read our policy, and let us know right away what you require.

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Whenever we suspect we are speaking with a vulnerable customer, whether it be because of our identification or because you are approaching us, we will:

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• Give you more chances to ask questions about the information we have given

• Constantly look for indications that you have understood the information

• Ask if you have anyone with you who can help. If not, and we believe this will be advantageous, we will arrange to continue with the case at a later time and give you the chance to finalize the transaction after some additional thought

 

If we are unable to assist a customer, we will make every effort to ensure that they are aware of their other options.

To sign up as a vulnerable client: Please email support@microtechcomputer.co.uk, or call 0161 343 3748